Help / Support

How can we help?

Find owner documentation, practical troubleshooting steps, and a way to ask for help.

Ask for help

Chat with the site's AI support assistant on Telegram. For urgent vehicle or roadside issues, use your vehicle manufacturer's official support channel.

Open Telegram support ↗

First checks

  • For charging issues, check the cable connection, charger status, and any alerts on the vehicle screen.
  • For reduced range, review weather, tire pressure, driving speed, and the vehicle's energy screen.
  • For a warning light or safety-critical fault, stop safely and follow the instructions in your model's manual.