Support / FAQ

Frequently asked questions

Practical answers about charging, maintenance, and the electric ownership experience.

Charging

How do I charge at home?

A compatible home charger or approved outlet can charge your vehicle while it is parked. Installation requirements depend on your vehicle and electrical setup; ask a qualified electrician to assess your home before installation.

Can I charge on a longer trip?

Yes, where compatible public chargers are available. Plan stops around your route and remaining range, and confirm a station's connector type and current availability before travelling. See the Charging page for any locations published in our directory.

Why does charging speed change?

Charging speed depends on the charger, vehicle, battery temperature, and current battery level. Charging commonly slows as the battery approaches full. Published peak power is not a guaranteed rate for every session.

Maintenance

Do electric vehicles need regular maintenance?

Yes. Electric vehicles still need attention to tires, brakes, suspension, filters, fluids where applicable, and other wear items. Follow the maintenance schedule for your specific vehicle.

How do I care for the battery?

Follow the charging and storage guidance in your vehicle's manual. Battery care recommendations vary by battery type and model, so use your vehicle's own settings and documentation rather than a universal charging rule.

Where can I get service or warranty information?

Contact the team for model-specific service options and the applicable warranty documents. Coverage, eligibility, and service availability depend on the vehicle and location; this site does not publish a universal warranty promise.

Ownership

Can I book a test drive?

Visit the Test Drive page to choose a model and request an available appointment. Confirm the meeting location and any local driving requirements with the team before travelling.

How can I explore a vehicle before ordering?

Browse vehicle details and compare specifications on the site, then use the configurator to explore finishes and options. Prices and delivery estimates shown during configuration should be confirmed before purchase.

What should I expect after taking delivery?

Your vehicle's documentation will cover setup, charging, maintenance, and supported software features. Available services and updates depend on your model and location; contact the team for details about your specific vehicle.